Privacy Policy

Introduction

Welcome to Tendix. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Tendix, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the application.

This policy applies to all information collected through our mobile application, website, and any related services, sales, marketing, or events.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

Register for an account
Place an order
Subscribe to our newsletter
Contact our customer support
Participate in promotions or surveys

This information may include:

Name, email address, and phone number
Delivery address
Payment information (processed securely through our payment providers)
Profile picture (optional)

Automatically Collected Information

When you use our app, we automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Log and usage data (access times, pages viewed, app crashes)
Location data (with your permission, to provide delivery services)

How We Use Your Information

We use the information we collect for various purposes:

To provide our services: Process orders, deliver products, and manage your account
To communicate with you: Send order updates, promotional offers, and respond to inquiries
To improve our services: Analyze usage patterns to enhance user experience
To ensure security: Detect and prevent fraud, abuse, and security threats
To comply with legal obligations: Meet applicable laws and regulations

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Data Sharing and Disclosure

We may share your information in the following situations:

With service providers: Third-party vendors who assist in our operations (payment processing, delivery, analytics)
With delivery partners: To fulfill and deliver your orders
For legal purposes: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments and audits
Access controls and employee training
Secure data storage with Firebase services

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Restriction: Request restriction of processing
Data portability: Request transfer of your data to another service
Objection: Object to processing of your data
Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our app and website may use cookies and similar tracking technologies to:

Remember your preferences and settings
Understand how you use our services
Provide personalized content and advertising
Analyze and improve our services

You can control cookies through your browser settings. However, disabling cookies may affect functionality.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Policy Updates

We may update this privacy policy from time to time. We will notify you of any changes by:

Posting the new privacy policy on this page
Updating the "Last Updated" date
Sending you an email notification for significant changes

We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have questions or concerns about this privacy policy or our practices, please contact us:

Email: privacy@tendix.com
Support: Visit our Support Page
Address: Tendix Headquarters, [Your Address]

We will respond to your inquiry within 30 days.